Customer Service Representative
Job Requirements: The position requires great communication skills, strong computer skills and the ability to make our customers happy! Experience within a call center environment is a plus, but not required. Must have reliable and consistent access to a high-speed internet connection (25 mb/s or faster).
We are looking for experienced Client Success Specialists to work in and help develop our new Client Success Department. Energetic, passionate individuals with the following qualities may apply below to join our rapidly-growing team!
Responsibilities and Duties:
Develop & maintain customer relationships.
Identify opportunities for increased client user experiences.
Implementing customer satisfaction programs & training.
Handle a large volume of inbound client calls and emails.
Provide excellent customer service to upset clients seeking resolutions.
Qualifications and Skills
Be able to think outside of the box, with a passion for creating solutions.
Must have the drive to maintain high levels of productivity.
Customer service expert.
Experience with CRM and other work management tools such as Jira a plus.
Computer and Internet-savvy.
Creative problem solver with the ability to make decisions independently and/or while collaborating with a team.
Benefits:
401(k)
Dental insurance
Disability insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
This Job Is Ideal for Someone Who Is:
*Dependable -- more reliable than spontaneous.
*People-oriented -- enjoys interacting with people and working on group projects.
*Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
*Detail-oriented -- would rather focus on the details of work than the bigger picture.
*Achievement-oriented -- enjoys taking on challenges, even if they might fail.
*Autonomous/Independent -- enjoys working with little direction.
*Innovative -- prefers working in unconventional ways or on tasks that require creativity.
* High-stress tolerance -- thrives in a high-pressure environment.
This Job Is:
*Open to applicants under 18 years old, provided it is legally allowed for the job and location.
*Open to applicants who do not have a high school diploma/GED.
*A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more.
*A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
*A job for which all ages, including older job seekers, are encouraged to apply.
*Open to applicants who do not have a college diploma.
*A job for which people with disabilities are encouraged to apply.