Fleet Card Manager
Summary
This individual will be responsible for the overall support of the Payments channel at Clean Energy, which includes but is not limited to the following: Clean Energy Card, Universal Fuel Cards, Fuel Credit Cards, Co-Branded Cards, Card Lock Network Cards, Over the Road Fuel Cards, Debit Card, Credit Card and any other types of payment options. This person will also provide overall systems support including systems responsibilities, fraud detection and protection, customer experience within the channel, and direct support to complimentary services inside of Clean Energy. Additionally, responsible for the forward-looking strategy of the payments function of Clean Energy, serving as the internal expert. Finally, this person will own the vendor relationships of our payments processors, Co-branded cards and systems providers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manages the credit card portfolio including fraud detection, support and customer experience. Works together with Sales team members to further engage our customers by providing services or programs to entice usage.
- Manages other payment rails including – Host to Host, Heartland, Bank to Bank and other services as assigned.
- Serves as the vendor manager for the different vendors and solutions utilized in the payments area, including Fleetcor, WEX, Comdata, EFS, TCHK, Voyager and other fuel card providers.
- Serves as the internal payments expert – monitors industry trends and customer behaviors and makes recommendations to Senior Management for program enhancement and new offerings.
- Responsible for the customer experience in all payment’s channels – works with other Clean Energy Department leaders to make the experience as seamless and efficient as possible to CE Customers.
- Works with other Clean Energy Department leaders to develop longer term card strategy reducing costs, improving corporate effectiveness and increasing customer connectivity and loyalty.
- Participates and is knowledgeable about Point of Sale (POS) systems, specifically card lock POS. Provides elevated support to customers.
- May supervise other employees as necessary to support the payment initiatives and offerings and the Point of Sale Support team
- Responsible for creating process and procedures as well as training manuals for internal departmental staff including our Customer Service Center and Front-Line Employees.
- May serve on various cross-functional project teams as assigned.
Other duties as assigned.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree or equivalent with a degree in Business Administration, Information Technology, Economics, or other related field; plus a minimum of 3 years related experience; or equivalent combination of education and experience.
Other Skills and Abilities Desired
- Knowledge and experience with the type of items being ordered – station equipment, electrical and mechanical components, piping, and construction materials helpful.
- Robust attention to detail and a track record of accuracy.
- The ability to handle multiple priorities and to work in a fast-paced environment, while at the same time making sound decisions.
- Strong and effective communication and documentation skills with the ability to work across departments and levels.
- The ability to work with autonomy and as part of the team and perform under deadline pressure.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Knowledge of Microsoft Office applications and strong experience with Excel. Microsoft Dynamics AX ERP software experience desired.
Certificates, Licenses, Registrations
None
Competencies
To perform the job successfully, an individual should demonstrate the following behaviors:
Quality: Consistently produces high quality work (accurate, neat, and thorough). Strives to improve productivity, processes and quality. Demonstrates strong knowledge and skills related to the job. Presents a professional image with dress, demeanor, and manners. Maintains clean work space, company equipment and company vehicles. Safety is a high priority; performs job safely.
Communication: Communicates clearly, concisely, effectively, professionally and timely.
Exhibits good listening and comprehension skills. Keeps others appropriately informed and shares ideas even when unpopular. Listens to what others have to say. Maintains open and active communication with colleagues. Effectively uses knowledge and experience in asking, probing, and anticipating issues to ensure quality is provided.
Teamwork: Fosters the spirit of working with each other. Displays respect, courtesy, politeness, tact, and openness. Handles conflict in an appropriate and professional manner. Builds relationships, promotes cohesiveness, models collaboration with others. Considers impact and issues for our customer and other departments. Engages other impacted departments early for solutions.
Persistence: Develops workable alternatives and solutions. Exhibits persistence in following assignments through to completion. Promotes process improvements.
Reliable: Responds in a timely manner. Is honest, ethical, value-driven and trustworthy. Keeps commitments made, completes assignments and meets deadlines. Accountable--Takes responsibility for own actions and performance. Meets attendance and punctuality guidelines. Available and accessible.
Entrepreneurial: Takes initiative and appropriate action. Is engaged and committed to achieving the company’s mission. Pursues better ways to get things done and takes appropriate risks. Keeps up to date with competitor information and market trends. Controls costs and thinks in terms of profit, loss and added value. Is committed to the satisfaction of customers.
Leadership: Provides clear direction around a vision. Creates actionable plans and is proactive & anticipatory. Demonstrates innovative approaches and solutions. Is an example for employees and others. Accepts responsibility for individual and team performance. Makes appropriate and timely decisions and takes action on decisions. Sets clear and reasonable performance expectations. Motivates and empowers others. Delegates tasks appropriately. Recruits staff of a high caliber. Provides feedback to subordinates that is timely and direct. Recognizes subordinates for their contributions and effort. Encourages continuous growth and learning in others. Shows respect for others and their ideas. Helps others manage through change.
Passion: Is excited and creates enthusiasm about the company’s future. Promotes a sense of company pride. Displays sense of pride in the department and its contributions. Displays passion for the job.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Always practice good judgment and refer to the safety guidelines.
The noise level in the work environment is usually moderate.