Correspondence Writer
This position is responsible for researching and responding to customer inquiries in writing (and occasionally by phone) regarding their home loan accounts. The position addresses inquiries with high-quality responses to ensure timely resolution and to avoid further escalation. The environment is fast paced and deadline-oriented. During busy periods, employees in this position may also be asked to provide support to the call center by answering inbound customer service calls.
Position Requirements:
The successful candidate will have excellent written and verbal communication skills, time management skills, and have the ability to multitask in order to meet deadlines. The candidate must be self-motivated, organized, and able to work independently. Strong attention to detail and basic computer skills are required. Proficiency in Microsoft Word, some experience with Excel, and typing a minimum of 40 wpm is preferred. Candidates with either college experience or experience in writing, performing research, and/or mortgage servicing are preferred.
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Job ID:10733