Cisco Voice Technician
Job Description Summary
Incumbent will be responsible supporting continuous availability of the University of Nebraska telecommunications services. Including the support of implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and support upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation.
Assist troubleshooting complex problems, individually, with other members of the team, and with third-parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.
Qualifications
- Two years post-secondary education; required
- One year experience with the configuration, design, installation and support of telecommunications services; required
- General knowledge of telephony, including VoIP, service design and support; required
- Strong interpersonal and communication skills; required
- Familiarity with Ethernet networking; preferred
- Ability to troubleshoot and solve complex problems; preferred
- Experience with Cisco Unified Communications solutions; preferred
- Experience with ACD and Contact Center concepts; preferred Experience with IT process automation; preferred
- CCNA Voice, CCNP Voice or CCIE Voice certification; preferred
Special Instructions to Applicant
This position has a minimum annual salary of $41,600 and will be located in Kearney, NE.